Frequently Asked Questions
Everything you need to know about your Mahogany Music experience.
How do you ensure the safety of instruments during shipping?
We use professional-grade, climate-controlled packaging and custom-fitted internal bracing to ensure your instruments arrive in perfect tuning and condition.
What is your return policy for high-end audio gear?
We offer a 30-day satisfaction guarantee. Items must be returned in their original packaging with all accessories and documentation included for a full refund.
Do you offer international shipping?
Yes, we ship our premium musical selection worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are the instruments pre-setup before they are sent out?
Absolutely. Every guitar and stringed instrument undergoes a rigorous multi-point inspection and professional setup by our in-house luthiers before being dispatched.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying purchases.
Can I track my order once it has been placed?
Yes, once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.